How to filter/search order

Access: Orders Every order made either from back end or front end check out will be listed within the area highlighted in red. From this area, you are able to filter the order status by clicking on the status in TAB form: “Pending”, “Payment Received”, “Completed” and “Cancelled” OR use the filter located at the black […]

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How to re-create similar order

Access: Orders > Select An Existing Order  Click “Reorder” button to re-create the exact same order. You may edit the details of the new similar order here or proceed directly to create the order if you wish to create an exact same order by clicking “Save” or “Save & Close” button. Note: 1) The status of newly […]

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How to create manual order

Access: Orders > “Add New Order” button Step 1 If the customer is an existing customer in your website, tick “This is existing customer”, then type the name of customer in the field provided to search for it. If the customer is a guest or new customer, un-tick “This is existing customer”, then fill in all the […]

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How to remind customer for payment

Access: Orders > Select Existing Order Click “Remind Customer” button. A new window will pop up as shown: You may edit the Subject and Content or proceed with the auto generated content. Click “Send Reminder” button to send email to customer with these content. “Remind Customer” button is visible only when the order status is Pending. […]

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How to let customer continue payment

Access: (Front end) Login > My Account Click “View your order history” button. Click “View” button on the particular order. (Refer to Order ID) Select Payment Method and click “Pay Now” button at the top right corner. They will be proceeding to the payment gateway with the total amount and continue payment as usual. Advanced Payment […]

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How to manage your order

Access: Orders > Select Existing Order (1) Status update panel Mark As Paid: When you received payment from the customer, click this button to mark the order as Paid. It will be updated to Order Status located at (3) Remind Customer: Learn more about how to remind customer for payment? Delete Order: Delete current order. Note: If […]

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