When your customer places an order, you have to pack a parcel and ship it to the customer. At the same time, update a tracking number of the parcel to provide a convenient way for your customer to track the order shipment status on your Unicart store.

There would be 3 methods you can update the tracking number for the order, you may choose the method which you are more preferable to use.


Method 1

1. Navigate to Orders page and click the Order ID you want to fulfill.

2. Click Add button from Fulfillment box.

3. Enter the number of quantity is fulfilled.

4. Update Tracking Number and select Courier Company.

5. You may leave a message in Remark field to inform the customer.

6. Tick Notify Customer option and click Submit button, customer will receive an email notification regarding the tracking information of the order.

7. Without ticking Notify Customer option, your customer will also receive the tracking information by login to the account on your Unicart store.

Method 2

1. Other that that, there would be another method where you can update the tracking number directly from the Order List.

2. Click on the Fulfillment icon from the order list.

3. Thus, fill up the Tracking Number and Courier Company, and click Submit.

Method 3

1. You can also bulk update the tracking number of the order via CSV file.

2. Go to Orders List, click on the More menu and choose Export Fulfillment.

3. Fill in the Tracking Number, Courier Company and change the Order Status to Fulfilled.

4. Go to More menu again, and choose Import Fulfillment.

5. Upload the CSV file that had amended, and click Next button. For your referrences, you can download the List of Courier Companies or Sample CSV to refer.

6. Data Preview will be shown, then click on the Proceed button to import.


Complete the Order

1. Click Mark as Completed to complete the order.

2. You may send an official order fulfillment email by using default email template and enter Courier Service and Tracking Number or edit to your own style.

3. Else, tick Do not notify customer to not send email to customer and for updating order status purpose only.

4. Click Deliver and Complete order button to update order status and send email (if applicable).

Useful App: Tracking.my

Introducing a new app called tracking.my where you and your customers can track the latest delivery status of the parcel on your Unicart store.

1. Navigate to Apps page, click Add More Apps button and install Tracking.my app.

2. Enable the status of the app and click Save button.

3. Tracking button is available to click and track the order shipment status in customer account.

4. Tracking button is also available in the particular order from Unicart Admin Panel.

5. Click the Tracking button, you and your customers can trace the latest delivery status of the parcel easily on your Unicart store.