How to Duplicate or Reorder Previous Order

You can reorder the order when: The order is wrongly placed by customer and you wish to make minor changes. The customer wants to place an order with the previous order.   1. Navigate to Orders page from your Unicart Admin Panel. 2. Click on the order ID that you want to reorder. 3. Click More icon […]

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How to Fulfill Orders and Update Tracking Number

When your customer places an order, you have to pack a parcel and ship it to the customer. At the same time, update a tracking number of the parcel to provide a convenient way for your customer to track the order shipment status on your Unicart store.   1. Navigate to Orders page and click the Order […]

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How Order Status, Remark & Fulfillment Status Work

Each of the orders come with a status, remark and fulfillment status. They allow you to track the orders and perform necessary action, to ensure orders are fulfilled on time. At the same time, customers can also view the order status by login to their account and check Order History. Let’s learn how they work and make use […]

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How to Retrieve Marketplace Order Manually

Sometimes,  it would happen that marketplace orders are not synced to Unicart automatically after a few hours due to some unforeseen reasons behind. Hence, Unicart allows you to get missing orders from marketplace manually. Due to marketplace API requirement, it works for 11street, Lazada and Shopee at the moment. Please follow steps below to get marketplace order manually. […]

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How to Cancel Order

You can cancel order to restore stock when the order is not fulfilled. Cancelling order will be performed usually when: The ordered item is out of stock. The ordered item will not be shipped on time. The customer placed with wrong item or wrong quantity. The customer changed their mind.   1. Navigate to Orders page […]

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How to Add Order Manually

All the while you will get your customers place order on your Unicart store in order to get accurate customer information. It will reduce human error and also avoid using up your time. However, you may still receive orders from other sources such as Whatsapp, Facebook Messenger, Instagram and etc. In order to keep track all your […]

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How to Send Payment Reminder to Customer

Sometimes you receive orders without payment are made by customers. Maybe customers faced some problems while trying to make payment to you or they are too busy and forgotten they have placed order before. Do follow up and send a friendly reminder to customer until they make successful payment so that you won’t lose the sales.   1. Navigate […]

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How to Get Customer to Pay Up

Once customers click Place Your Order button during checkout process, order will be created. At the same time, customers will be directed to Payment Gateway page to proceed payment. However, customers will sometimes not able to make payment to Payment Gateway due to unforeseen circumstances. Instead of replacing the same order, customers can login to […]

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How to Process Your Orders

When customers complete the checkout process, order are created with unique Order ID. You will also receive order notification when customers place order on your Unicart store. Navigate to Orders page, click the Order ID and you will view order details like the product has been purchased, quantity, total order amount, customer address etc. 1. When order has […]

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How to Export Orders in CSV file

Exporting orders in CSV file is the fastest way to view a list of complete orders. You can export orders based on date range or order channel selected. It is also one of the ways to back up your order history or submit to an accounting system. This feature is only available in Unicart Business Plan and above. 1. Navigate […]

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