Sometimes,  it would happen that marketplace orders are not synced to Unicart automatically after a few hours due to some unforeseen reasons behind. Hence, Unicart allows you to get missing orders from marketplace manually. Due to marketplace API requirement, it works for 11street, Lazada and Shopee at the moment. Please follow steps below to get marketplace order manually.

This feature is only available in Unicart Pro Plan and above.

1. Navigate to Orders, click More icon and choose Marketplace Order.

2. Select Marketplace you wish to get the order, fill in the required fields and click Confirm button.

11street

  1. Select 11street channel.
  2. Enter the 11street order ID that you want to manual sync.
  3. Select the preference of order remark in Unicart.

Lazada

  1. Select Lazada channel.
  2. Select the current order status of the missing order in Lazada.
  3. Select the date of order added. (Order Date, NOT Update Date or the date that you found missing)
  4. Select the preference of order remark in Unicart.

Shopee

  1. Select Shopee channel.
  2. Select the current order status of the missing order in Shopee.
  3. Select the date of order added. (Order DateNOT Update Date or the date that you found missing)
  4. Select the preference of order remark in Unicart.

 

After filling in the correct details of the missing order from particular marketplace, it will be successfully retrieved in Orders Page.

 

Since this is a manual retrieval way, inventory will be deducted in Unicart only if the marketplace order is successfully retrieved manually. It will not update inventory from Unicart to the rest of marketplaces, if you connect with multiple marketplaces in Unicart store. Kindly update inventory manually for other marketplace(s) using Marketplace Inventory Management